Orders Over £50 FREE Worldwide Shipping

Delivery & Returns

We ship worldwide. Estimates shown are business days and exclude bank/public holidays. Large vinyl and canvas backdrops may require an additional day of production before dispatch, but we'll ship same day whenever possible.

UK

Most UK orders placed before 1pm arrive the next day.

60 x 90cm vinyl backdrops
Dispatch Delivery Price
Same day

Order before 1pm

1 day

Royal Mail Tracked 24 (Mon - Sat)*

£5.00

FREE for orders over £50

90 x 120cm vinyl & canvas backdrops
Dispatch Delivery Price
1 day 1 day

DHL Express (Mon - Fri)

£5.00

FREE for orders over £50

*Royal Mail's next day success rate is very high but not guaranteed, so always order ahead. Some parts of the UK will require additional time. Saturday delivery is subject to your local service. Parcels arrive at your usual postal delivery time.

EU Zone 1

We offer fast, affordable 1-Day Shipping to EU Zone 1* via DHL Express. Tracked post options are also available.

60 x 90cm vinyl backdrops
Dispatch Delivery Price
Same day

Order before 1pm

4-7 days

Tracked Post*

£7.50 GBP
1 day

Tracked Courier*

£10.00 GBP

FREE for orders over £75.00 GBP

90 x 120cm vinyl & canvas backdrops
Dispatch Delivery Price
1 day 1 day

Tracked Courier*

£10.00 GBP

FREE for orders over £75.00 GBP

*Zone 1 includes Belgium, Germany, France, Ireland, Netherlands, Monaco & Luxembourg. If selecting the Tracked Post option, ensure there are no strikes or delays affecting your national postal service.

Rest of EU

We offer fast, affordable 1-2 Day Shipping to the EU via DHL Express. Tracked post options are also available.

60 x 90cm vinyl backdrops
Dispatch Delivery Price
Same day

Order before 1pm

4-7 days

Tracked Post*

£7.50 GBP
1-2 days

Tracked Courier*

£17.50 GBP

Half-price for orders over £75.00 GBP

90 x 120cm vinyl & canvas backdrops
Dispatch Delivery Price
1 day 1-2 days

Tracked Courier*

£17.50 GBP

Half-price for orders over £75.00 GBP

*All applicable local taxes, customs and import duties are the responsibility of the customer. If selecting the Tracked Post option, ensure there are no strikes or delays affecting your national postal service.

USA

We offer fast, affordable 2-3 Day Shipping to the USA via DHL Express. Tracked post options are also available.

60 x 90cm vinyl backdrops
Dispatch Delivery Price
Same day

Order before 1pm

5-10 days

Tracked Post*

£7.50 GBP
2-3 days

Tracked Courier*

£10.00 GBP

FREE for orders over £75.00 GBP

90 x 120cm vinyl & canvas backdrops
Dispatch Delivery Price
1 day 2-3 days

Tracked Courier*

£10.00 GBP

FREE for orders over £75.00 GBP

*All applicable local taxes, customs and import duties are the responsibility of the customer. If selecting the Tracked Post option, ensure there are no strikes or delays affecting your national postal service.

Rest of World

We offer fast, affordable 2-4 Day Shipping worldwide via DHL Express. Tracked post options are also available.

60 x 90cm vinyl backdrops
Dispatch Delivery Price
Same day

Order before 1pm

5-10 days

Tracked Post*

£7.50 GBP
2-4 days

Tracked Courier*

£20.00 GBP

Half-price for orders over £75.00 GBP

90 x 120cm vinyl & canvas backdrops
Dispatch Delivery Price
1 day 2-4 days

Tracked Courier*

£20.00 GBP

Half-price for orders over £75.00 GBP

*All applicable local taxes, customs and import duties are the responsibility of the customer. If selecting the Tracked Post option, ensure there are no strikes or delays affecting your national postal service.

Please note delivery times can sometimes vary (particularly during the December holiday period), and we cannot take responsibility for minor delays caused by the postal service or courier. In the rare case of pronounced delays, we'll do everything we can to make things right. If delivery cannot be made, Royal Mail will leave a calling card to arrange collection. Most couriers will make 3 attempts before returning the item to us, in which case redelivery can be arranged at additional cost to the buyer.

Returns

We operate a simple returns policy. If for any reason you are unhappy with your backdrop, you have up to 30 days from the date of receipt to let us know. Just let us know here and we'll get back to you right away with instructions on how to return the product.

We respond as soon as possible during UK business hours. If it seems you haven't heard from us please check your spam folder.

Items must be returned unused and in their original packaging. Buyers are responsible for return postage costs, but we'll refund your original shipping costs in most cases (cheapest method, not for partial returns). If the item is not returned in its original condition, the buyer is responsible for any loss in value. International customers, please be aware our tubes can be quite large and expensive to return, so be certain before purchasing.

Once we receive your return, provided everything is in tip-top shape, we will credit your refund to the card used to make the purchase.

Damage

We inspect your backdrop thoroughly before it leaves our workshop to ensure it arrives in pristine condition, however in the rare event your backdrop arrives damaged then please contact us within 48 hours of receiving so we can organise a replacement.

With proper care, our backdrops can last a long time. Make sure you follow our backdrop care tips included with every order. You can download the PDFs here: Vinyl Backdrop Care Tips and Canvas Backdrop Care Tips. Any damage caused once the backdrop has been received is the responsibility of the buyer.

Our return address

Photography Backdrop Club: Returns
Pineapple Express Limited
36 Jane Street
Edinburgh
EH6 5HD